NOT PREPARED TO ASSIST FINDING A PMT NO DELIVERY

I ATTEMPTED TO PLACE AN ORDER ONLINE ON THE 18TH AUGUST 2015 VIA NETFLORIST/NETJEWEL FOR MY GRANDDAUGHTERS CHRISTENING. WITH THE FIRST ORDER PMT COULD NOT BE COMPLETED DUE TO A SYSTEM ERROR, SECOND TIME THE SAME PROBLEM. I WENT INTO MY PROFILE ON THE 19TH AND MADE PMT USING MY CHQ CARD AS I ALWAYS DO. PMT WAS ACCEPTED. DELIVERY WAS DUE ON THE 27TH AUG AS IT IS A PERSONALIZED ITEM OF JEWELLERY. I WAS CONTACTED BY THE ORDER DEPT ON MONDAY THE 24TH AUG TO SAY NO PAYMENT WAS RECEIVED BY LERATO TSHWAELA. I SENT HER PROOF OF PMT WHICH SHE MAINTAINED COULD NOT BE TRACED ON NETFLORISTS SIDE. SHE SAID I MUST CONTACT MY BANK DIRECTLY AND AS THEM TO REFUND ME THE R419.90. FNB INFORMED ME THAT THE MONIES HAD BEEN PAID OVER TO NETFLORIST AND AT A CHARGE OF A FURTHER R45 SENT ME A STATEMENT WITH A REFERENCE NUMBER SHOWING THE ONLINE TRANSACTION WAS SUCCESSFUL. I SENT A COPY OF THIS TO LERATO AGAIN AND REQUESTED THAT SHE LOOK INTO THE MATTER. THAT WAS ON THE 25TH AUGUST. I SENT THROUGH LETTER EACH DAY THE 25, 26, 27 & TODAY THE 28TH AUGUST. LERATO HAS NOT RESPONDED TO CALLS & ALL MANAGEMENT I AM TOLD ARE UNAVAILABLE.