NOT HAPPY AT ALL NetFlorist please treat all paying clients the same

This is the second time that I have requested a delivery to an individual in Centurion and the driver has delayed the order , we place orders early morning for arrival before 3 we understand your clause however if priority can be made especialy after a mess up the first time and the process is repeated this makes me a really unhappy client. its embarrassing playing with someones time, the one most important thing anyone cannot get back....

order ***

To accomodate the team i arranged for a later time even with the drivers department and still the order has not been delivered on time, my first incident the order was after delivered 5 and the wrong item was sent, this time around i requested a gift to the same person and specifically asked for assistance to regain trust again and now i got told on the online chat that they do not have access to the driver , before i can even try responding they send a closed notification how the hell do you treat paying clients??