Not delivering and not refunding me – is this not theft??

The disappointment I've experienced with Netflorist has gone beyond incompetence and its starting to feel like you've ****** my money.

My order has gone to the incorrect address; then only be partly delivered (leaving the most expensive part out) and then despite my numerous attempts to resolve it, and the promises that the full order would be delivered, it still hasn't happened.

This has left me extremely disappointed and embarrassed that a special person's birthday has been not been given the surprise they were meant to have.

Taking money for a service and product you are not giving, is theft.

I need a full refund and an apology from a manager, not false promises from the call centre who do not follow up or care.

My order number is: ***