Not delivered as stated

I placed an order on Tuesday 24th November for delivery on the 27th November.<br> <br> The order was only delivered on 02 December. Missing my mothers Birthday on the 28th November.<br> <br> NetFlorist failed to contact me to inform me that they will miss the delivery date and failed to notify me that they do not have stock to fulfill my order.<br> <br> After receiving the hamper today, I am extremely disappointed with the substitute products.<br> <br> Overall, bad customer service and not value for money.<br> <br> Will not order from NetFlorist again!<br> <br>