Not delivered as agreed & no apology ethier

I placed an order on the 2nd of May to be delivered on the 6th of May on my moms birthday. The flowers were not delivered on the 6th as requested and no notification was sent to me either. I called the call center a couple of times and the consultants were not helpful at all, the lady i spoke to yesterday before 5pm seemed like she just wanted to get me off the line as she was extremely impatient. I understand that Netflorist is a well established company but it doesn't give them the right to dis-regard paying customers. Service sells and frustrated customers promotes bad publicity. Order number ***