None delivery

I placed an order on the 19th to be delivered on the 22nd. This was not ordered and I was told it would be delivered on the 24th. The delivery went to the wrong address. I check on track my order and the order is still at the warehouse. This is 3 days after the agreed date and this was a birthday present. I was hopeful for today but doesn't seem like it will be delivered. I am NOT HAPPY at this moment with the service