Non/half delivery of order

<p>I placed an order on the 8 May 2017 for 11 May 2017 delivery.</p> <p> </p> <p>The order was a birthday gift on the 11 May 2-17 for my wife, the order never arrived on that day and when I phoned on the same day I spent 40min being transferred from one personnel to the next and later told it will be delivered to her as scheduled on the 11 May 2017.</p> <p>The order was never delivered on the 11 May and on the 12 May i phoned again and I was told it had been delivered but only 2 of the 3 items were delivered to her.</p> <p>Today is the 15 May 2017 and the order is still not delivered in full and I'm not getting any refund or call explaining why the order has not been delivered. Everytime I request to speak to a manager, I'm told he/she is busy. On Sat I got an email from Lorenzo Constance who promise to sort my order but still nothing happened and today I phoned to speak to him/her and I was told she/he is not available</p> <p> </p> <p> </p> <p> </p> <p> </p>