Non existent customer service-Less than useless

Order No.:*03Order Date:March 19, 2022 This was a time sensitive order ordered 5 days prior.The order failed to deliver on Tuesday, & I had to enquire. As it turned out the driver tried to phone me once for a code, then left. Despite me specifying that NF need to contact me in the morning for a code, I missed a call from the driver at the gate (no record on my side). When this happens the flowers are moved to the back of the q for an unknown future date. Seems that nobody is willing to help. They offered a 50% cancellation fee, despite the driver's ineptitude. Which company rewards itself for pathetic service?

On Wednesday, the order was not prioritised despite the driver’s ineptitude, and only arrived in the afternoon. Despite providing a code, the driver phoned again from the gate , and luckily I was able to provide the same code again ie you only receive flowers if you are able to answer the phone, despite giving NF a gate code.

The quality of the flowers was poor , and have not been replaced.