Non delivery - then incorrect order

I am extremely upset with the service I have received from Netflorist.<br> <br> <br> I placed my order with you last week Wednesday (6th May 2015) for a delivery to be done to my mother for Mother's Day on the Saturday the 9th of May.<br> The delivery did not happen. I then called your call centre yesterday morning to follow up - and was told that the florist did not receive the order due to load shedding. I cannot understand why the order only went through on the Saturday and was not followed up on from your side. Why was it not sent through the Thursday or Friday before, and then followed up with confirmation on the Saturday?<br> <br> I was then told by your call centre agent that they would deliver yesterday. Which they did. However, the INCORRECT order. Please find attached photo of the pathetic bunch of flowers (Roses) sent to my mother, when I ordered Protea's? I refuse to pay for 10 roses at a cost of R540.00, when I could get the same thing for R30 on the side of the road.<br> <br> Thanks for ruining my Mothers day!