NON-DELIVERY OF ORDER

I ordered a birthday gift for a friend in Durban which was to have been delivered on 1.12 That afternoon I received a call from Netflorist to say that the item I ordered was damaged and they would get back to me before 5pm with replacement options. I did not get a call back. The following day I did a track and trace to see that nothing had been delivered. I sent a mail to which I still have not had a response. That afternoon I eventually managed to get through to the Call Centre and the person I spoke to said they would call me back. They never did! Today I hung on for ages again to get through to the Call Centre to be told that there was a problem with their system which wasn't picking up the order, hence non-delivery (really hard to believe). The earliest they could do a delivery was \sometime tomorrow"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;550763;880662;18;2;0;0;0;0;2;NULL;NULL;NULL;15/12/03 11:09;15/12/03 9:18;UNWILLING TO ASSIST! BAD ATTITUDE ;;Rachel;***;I required an urgent trophy yesterday ( 02/12/2015) , I tried calling and i get transferred over 15 times and ended up at the same person which is RACHEL, her response was sorry there's no one to help, instead of taking a initiative or message to assist me she just had a snob attitude about it, The urgency of my request had me to drive out 55mins this morning in traffic and what have you just to sort out something which could of been done in 10mins over the phone. Got back to my office 2 hours later after my request and still response from House of Champions regarding price etc. Phoned in and spoke to RACHEL AGAIN!!!! who would not even help to look for the sales person or even take a message her response was there is no one to help. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;606065;688466;14;2;0;0;0;0;2;NULL;NULL;NULL;15/12/03 10:55;15/12/03 9:23;You cant rely on Defy;7,61E+12;other;***;I am so frustrated after months of trying and many calls I am still be no closer to a soultion to my problem. I bought a DTD 315 heat pump tumble dryer manufactured by Defy. When you buy the machine it comes with 2 sponge filters that must be cleaned after every 5 drying cycles. So you can take one out and put the other in while you clean the other simple, After my puppy got hold of one I needed to get a replacement. I have tried from Defy directy where I was hung up on twice and left to ring and listen to music at during the 9 times I called. I even asked at 2 Hirsch spares departments too at least bthey tried but told be the rep at Defy could not help me when they called me back. I even sent pictures of said part.<br> So dissapointed in the customer support shame on you Defy.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;212148;881003;28;2;0;0;0;0;2;NULL;NULL;NULL;15/12/03 11:16;15/12/03 9:25;No grade change;***;;***;I initially decided to work through Studiemeester because my sisters child started living with me. I took out the subscription not thinking that she might move back to her parents. Which she did. I then asked to cancel my contract which they denied because you have to take out the subscription for twelve months. I understand that and said that is fine. I then asked to change the grade from grade 9 to grade 1 as I thought at least then I can use it for my own child's development whom is going to grade R the next year. Being pro-active is always a good thing and then at least I get something for the money I am now actually wasting. Needless to say the response is a no. How disappointing to see that they are not accommodating at all to anyone's circumstance. Hopefully someone will learn from my mistake. Not only did the child not make use of their service a lot. I think we asked for two reports which was utterly disappointing to receive because what I received I could have Googled and more. I was also told to try Google translate. My word. So much for a service well delivered. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925775;539;20;2;0;0;0;0;2;NULL;NULL;NULL;15/12/03 10:58;15/12/03 9:25;no service;;;***;Hallo I live in Boston, <br> <br> Can you please have a meeting between your Parow and Tygervallei branch for who delivers in Boston Bellville, none of them wants to deliver here. Do you have too much money in this economic conditions??<br> <br> Boston is big, how much business is not already lost?, I have been a driver at one of your branches once and I know the drivers is always eager for deliveries.<br> <br> Regards;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912201;897390;12;5;0;0;0;0;5;NULL;NULL;NULL;15/12/03 11:14;15/12/03 9:26;Over and above;;Nikki;***;I went to Nikki because I had constant back ache<br> She could have just done the physio and I would probably have, had to go to her permanently<br> Instead she coached me on posture, exercise and good habits<br> The back problem is still there, but it is manageable<br> I am much more active in general than before and get a lot more fun out of life<br> Thank you Nikki for helping me so much;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825796;748824;27;2;0;0;0;0;2;NULL;NULL;NULL;15/12/03 11:02;15/12/03 9:29;WORST SERVICE;***;airport;***;My daughter and I were booked on SAA 1410 departure at 17:30 from JHB to East Londen. Got to airport and was tod at checking that the fight ws delayed. No reason given - told plane was delayed for 1 hour.After another half hour wait, annoucemant made that plane still delayed. Eventualy on plane to EL. <br> <br> Upon arrival in EL we waited for our luggage - NO LUGGAGE. OUR LUGGAGE WAS STI L IN JHB. Agent could not provide the reason why our luggage was eft behind!!! Just said to collect the NEXT MORNING at 8:00am. Get to airport the next morning then told no.. come back at 11:00am. Once again go back then tod pane arriving at 12:00pm.<br> <br> Visiting no luggage, NO LUGGAGE IN SIGHT. Eventualy luggage arrived with no decent explanantion. What is happening at SAA. This is totaly unacceptable!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;663282;499;18;2;0;0;0;0;2;NULL;NULL;NULL;15/12/03 11:23;15/12/03 9:31;No Answer;9,10E+12;;***;Can someone please explain to me how in the world do you get hold of the post office to track a parcel, I have been calling them for over a week everyday and with all the numbers i call there is never any answers.<br> I called their head office in Eco Park and it also just keeps ringing, I've called so many numbers and no answer! <br> I have a Tracking number and when i track it online it just says \Posting/Collection\"" I've tried calling my local post office and they say they haven't received anything. I need to know where this parcel is as it was shipped a long time ago.<br> <br> Can someone please answer their phones and help me track this parcel.<br> <br> Thank you"""