Non delivery of flowers

<p>I ordered roses yesterday for my wife yesterday and they weren't delivered at all. I would like to know what happened and why it wasn't delivered.</p> <p>I called your call centre at just about 5pm yesterday and was informed by the lady on the phone that the flowers were indeed delivered. This wasn't the case at all.</p> <p>We then checked at the wife's place of work reception and security. There was no record of the delivery in the documentation records.</p> <p>Your call centre agent promised to call back. Actually she reassured me that she will but never ended up calling back.</p> <p>If I track the item I see that it is still on route. Even at 5.30 am on Sept 2.(see attached screenshot)</p> <p>I am disappointed and will no longer use Netflorist (I have done so loyally over the last few years-see records)</p> <p> </p> <p>Please offer an explanation and refund my money.</p> <p> </p> <p>Update: Netflorist tried to deliver the flowers the next day (2nd Sept). The person delivering it insisted that my wife take it. </p> <p> </p> <p>Is it your policy to deliver a day late? And then inisist on delivering the goods?</p> <p> </p> <p>Please refund me and actually provide some sort of compensation. You have made my wife and I look silly in front of staff and family.</p> <p> </p> <p> </p> <p> </p> <p> </p>