Non-delivery of birthday gift by Netflorist, 3 days after agreed delivery date

We ordered a gift for our stepdaughter to be delivered on 15 February, her birthday. I placed the order the day before. On the Netflorist site, it alleges that next-day delivery would be possible, i.e on the 15th. My order was on the 14th. On their site, it asks you what kind of delivery address it is. This happened to be school.

Now, once again, Netflorist.co.za ASKS one where it is to be delivered and hello! A school has....uhm.....school hours (why else would the site ask one for this info?)

Friday the 15th came. No delivery. I attempted to phone Netflorist's alleged "support" line, got put on hold for 45 minutes, was then cut off.

Monday 18th came and still no gift. We get called AFTER school hours by RAM couriers - 14h57. Really? You don't realize a school closes at round 14h00 and even earlier? Seriously? AFTER you've already caused us embarrassment with your non-delivery ON THE AGREED DATE???

Should I have ordered the gift in 2014? Would it have been delivered, you know, ON THE RECIPIENT's BIRTHDAY??????????????????????? To say this was execrable service, would be to malign fecal matter.