Non-delivery incident ruins a romantic surprise-The Netflorist way

On the morning of friday the 23rd of Aug 2019 i placed an order(***) for a gift, to be delivered on the same day. today is the fifth day and Netflorist has not delivered.

i am not happy with how the non-delivery incident was handled from the first instance, after receiving an email notification of non-delivery on friday. part of the commitment in the message was that an agent will call me shortly to address the issue.

Netflorist reached out to me 4 days later(Monday) via an email promising me that my parcel will be delivered on the 26th and will be marked priority. that promise was never honoured, as the delivery agents dispatched the order post business hours(16:41) ignoring my request that it must be done no later than 16:30, and almost two hours later 18:36 i received an email report yet again another non-delivery incident.

The service has been very disappointing, way below levels one has gotten accustomed to from Netflorist. There seems to be no consequencies for non-performance for delivery agents, if critical business activities could be flouted with no regard for market consequences for the enterprise. all this does is scream poor and highly negligent operations management.