Non-delivery for a funeral!!!

I am absolutely livid!

I ordered flowers on 26 Jan to be delivered on 26 Jan. Your excuse was that the address wasn't completed - which I find funny because you delivered flowers to the same address last Saturday. You claimed you phoned me to get the address, which is nonsense as there is no miss call on my phone.

So I phone your call centre, gave the address again and I went further to chat with you via your website. Still no delivery!

The funeral was yesterday! This was for my boss. We all pitched in to afford these flowers.

Now you want to know if you still want me to deliver the flowers - for what - the funeral was yesterday.

I expect a full refund and what steps you will take to resolve this issue. I've done several deliveries through you and told my colleagues that we can rely on you.

You can be sure that I will remove my profile and do future orders through another florist.