Non delivery

I placed 2 orders at 8 30 and they dispatched only one order for delivery, The second order was dispatched at 14H30 which the address does state that it's a business address which is 20 minutes away from their offices,the recipient waited for the order until knock off time after her knock off time for 30 minutes with no communication from the Netflorist When I called to enquire I was told I was going to be charged 15% for delivery and 50% of the order when it's not my fault. I mention the special occasion was today and tomorrow the recipient will be working remotely throughout the city and won't be able to accept the delivery but still I'm being told I will be charge for the non delivery This is definitely my last time using you