NON DELIVERY + BULL**** CUSTOMER SERVICE

Is this truly how customers should be treated???

On the 13th of Feb I placed an order to be delivered on the 14/02/2019, after being a constant user of net florist service, I was given a rude awakening to the point of whether I will be using this services again as my gift I so easily purchased was never delivered, after constant emails sent (with bull**** automated replies), to date only one email pertaining to my refund was sent and that did only covered the value of one of the items purchased nor the total amount spent.

I now again had to call back to understand what the status of my refund is after a WHOPPING 13 DAYS OF NO FEEDBACK, to be given the middle finger again as no one can help me, all managers are "in a meeting" and the bull**** service continues. I spoke to a Mr Vuyo Daba (who unfortunately cannot assist because his superiors are all in meetings) whom is suppose to supply me with a proof of refund (of which he cannot disclose the amount) so i can understand the status of my refund.

In all honesty, this is just further bull**** and delay tactics to me as it was so easy to have processed my payment of R499.80 on the day of purchase, but we cannot determine what the amount to be refunded is as he cannot view that.

I need this issue resolved a.s.a.p as this is now going on way to long.

My order number in question is ********** 44 and would really just like to see my R499.80 be fully refunded.

regards