Non-delivery AGAIN!

<p>I made an order on Thursday 29 September for delivery to be made on 30 September 2016.</p> <p>It is now approaching 12 noon on Monday 3 October and I am yet to receive any confirmation that my order is out for delivery!!!!!</p> <p>I contacted your call centre and was told that deliveries to Kimberley are not done daily.<br />This seriously upsets me because if that is the case then your website should be updated to reflect this!!!<br />I have paid a lot of money for this parcel and an extra amount for delivery and I expect to be serviced PROPERLY!<br />This is the SECOND time this has happened to me! Last year I ordered a parcel to be delivered on my mother's birthday only for NOTHING to have been delivered on her special day and I received NO communication from anyone. I had to call and be placed on hold for almost 10minutes to resolve this. This is truly unacceptable.</p> <p>I understand that not a lot of deliveries are made to Kimberley, but I would appreciate 100% transparency from your establishment so that my expectations are met and I can plan around your delivery days, or lack thereof!!!!</p>