non-delivery

Well, they don't even deserve a star because the recipient is still awaiting her order.

I made an order on Tuesday the 24th of February, to have the order delivered on Thursday the 27th. So on Thursday, I receive a call from the driver but I wasn't available, because I was in class, I then called the call centre right after class to follow up on the order, I was then told it would be delivered later on that day. I understood because they had gone to the recipient's place and couldn't find her, so non-delivery wasn't their fault.

Later on, I receive an email telling me they couldn't make the delivery, a netflorst agent would call me and give me more information, but no one called, the same then happened the following day, and still, no one called. I tried to call them, but it's the agents don't even communicate with the delivery people, it's like two separate people.

I am still waiting for the order to be delivered, I am so close to claiming a refund, but that might also take weeks so I won't even bother.

definetly use netflorist at your own risk.