CY
Chantelle Y

1 reviews | Active since Feb 2017

17 Feb 2017, 12:52

Non delivery

<p>I was expecting a delivery on the 15/02/2017. It never arrived on the day. At 10:59pm i received an email to say it was delivered and i signed for it. Firstly i was not at the office at that time, secondaly i did not sign for anything. I phoned Netflorist in the morning and they said sorry, we will reissue the order and it would be delivered during the day. At 16:00 i contacted them again to find out where my order was, and was notified it would only be delivered the next working day (17/02). The morning of the 17/02 at 06:35 am, i got an sms to say my delivery was on its way and should reach me soon. By 12:50 i had still not received the delivery, and contacted the call centre again. Again i was told that it is on the schedule and should reach me soon. They could not provide me with an estimated time of delivery, so i asked for the drivers cell phone number so i could contact him directly, and was told they coudl not do that (fair enough), and they would try to contact him directly, with no success as he didnt answer his phone. <br />My delivery is now 2 days late, and i am given the run around.</p> <p>Service is unacceptable</p>

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