Non delivery

<p>I placed an order for personalised baked goods from Netflorist but was never delivered. The process started on Tuesday, 20th Dec. During the online order process, the next available date for delivery was the next day. 21st. After I made the online payment, the order confirmation changed the delivery date to the 22nd. One that Thursday the online status of the order changed to "out for delivery". But it never arrived. After calling the call center, I was informed that the delivery will be delivered before 17:00 by RAM couriers. On Friday the 23rd, the call center agent informed me that the courier could not deliver but will deliver before 10:00. And you guessed it, 10:00 came and gone. At 11:00 I called for an update just to be informed by another call center agent that RAM has got the baked goods and will deliver before 17:00. She told me that as agents they cannot trace the delivery as RAM will only tell them that the delivery will take place before 17:00. I do not think it is unreasonable to expect baked goods to be delivered on the same day as it was baked. Even if it is refrigerated, it will lose its taste. The surprise element has passed and now even if it is delivered sometime in the far future, we are left with a foul taste in our mouths.</p> <p> </p> <p>VERY DISAPPOINTING</p>