Non delivery

I ordered a gift from netflorist on the 12/2 for delivery on the 14/2. I called in the afternoon of the 14th and was told that it was scheduled for that day still. I track tracked my order at 9 that night and it showed in transit. It is now 13:43 pin the 15/2 and it still hasn't Been delivered. I called the call centre this morning and after holding on for 20 minutes I was told that the date had been changed for delivery as they could not cope with the volume of deliveries they had for Valentine's day. I was also told that there's a note on the system saying that I was contacted and informed of the change which is *******. I asked to speak to a manager and a supervisor and none was available. They refused to give me a contact number. I am currently holding on again for 22 minutes waiting to speak to the supervisor as the manager is not available. And after 41 minutes they cut me off. I will never order anything from Netflorist ever again