No Valentines Delivery

My son orders flowers for his girlfriend on the 2nd February for delivery on the 14th. The order failed to arrive. Netflorist sent an email after 9pm saying the recipient was not available. This is a blatant lie as they had arranged for their housekeeper to stay in until the delivery arrived. She waited the entire day until the family got back and relieved her. Netflorist have automated responses to all queries and one cannot get through on the phone lines. This is actually a ****. Take the inflated Valentines prices and don’t deliver.