No stock Netflorist

So I have tried to be nice emailed every address I had - tried the call centre 4 x and the live chat option - the gift wizard does not work and has not worked for almost a month - I am trying to order a birthday gift for my elderly mum in Durban - the netflorist platforms are painful and everything I have tried to order is out of stock and then I get told by an operator the hub in Durban does have stock they have just not captured the invoices?? this must be a joke so a carrot cake is sittting in stock but you cant order - please do me a favour if you cant supply or just tell the truth and you cause more frustration stop sending out the" we want business emailers" every day because you dont even have the stock - So angry!!! maybe for apology or forgiveness day on 1st August you do something as a company and say sorry!!!