No smooches for Harold - Netflorist has broken my heart

I think Harold needs to reign in his staff and do some training on Customer Service… after spending time on calls and emails STiLL not resolved or delivered 🤬. I own the fact I made the initial error in order BUT I called in to change it and paid additional for my error!!!! Still no response from Harold and his team!

None of my emails have been responded to. Trail is below!

@Netflorist please can you resolve this???? Xolani showed such promise in getting this sorted out but he has ghosted me 😳

Date: 16 August 2022 at 12:57:07 SAST To: ***, *** Subject: Fwd: Orders

Hi.

I haven’t had a response to the below!!!

Sent from my iPhone

Begin forwarded message:

From: Michelle Date: 12 August 2022 at 07:49:39 SAST To: *** Cc: *** Subject: Fwd: Orders

Good morning.

I am highly upset that the correct personalised gift has still not been delivered! The entire saga is below and I was ensured that this would finally be delivered this Monday (8 August) and it still has not been delivered!!! Xolani asked for a photo of the delivered one which I sent immediately so it could be delivered on Monday. Still not done.

Please can you ensure it is done before 15h00 today???

Regards,

Michelle

Sent from my iPhone

Begin forwarded message:

From: Date: 05 August 2022 at 09:59:53 SAST To: *** Subject: Orders

Hi Xolani.

Thank you for your assistance thus far - I am hoping you can sort this out for Monday delivery.

I placed an order last week (***) and realised I had the incorrect year (1970) on the personalised gift. I called in and got it cancelled and re ordered (***) with the correct year (1972). The incorrect order (cancelled one with 1970) was delivered. It seems like the correct one has not been delivered.

Please can you confirm the above and ensure the correct one is delivered on Monday?

Regards,

Michele