No Show by Netflorist

I am extremely disappointed with Netflorists service. I ordered a birthday gift for my niece who turns 1 on 10 February 2015 on the basis of same day delivery. This was done by 8am. I sent an email to confirm everything is in order and also called the call centre who confirmed it woukd be done that day. However i subsequently checked with my sister and it was not delivered. The track it status when i checked revealed it was in transit. This is completely unacceptable. 1 is an iconic birthday and with the distance of Gauteng/Durban between us, it was important that my niece received this gift to make up for me not being there. The no delivery has devastated me. It ruined something not just special but also sacred. I will never use netflorist again!