No service or customer care at all

<p>I placed an order through Netflorist on the 5th of February 2017 for valentine’s day. Sure enough the order went through and money was deducted as normal. On 13th of February, no delivery.. On 14th nothing... on 15th nothing. I called them and asked what the problem is and they inform me that the order never went through the system. I asked them to cancel the order as the surprise was ruined. They told me it will take 5 days for the money to be transfer back into my account. Now.... from my side. 14 Emails sent to ask what is the status? No answer what so ever. 7 Phone calls made and all I get is we will look into it and get back to you sir. Zero phone calls received back, and still two grand missing for no services rendered. This is appalling!!!</p> <p> </p>