No Satisfaction Guarantee!!!

I placed an order with Netflorist 3 days in advance for a delivery to my mum as an early mothers day gift to be delivered on Thur 05/06/2016. First problem was that she got half of what I paid for. Second problem no one at Netflorist knows what happend to the perfume. No one is getting back to me. The staff are careless and not helpful. I have spoken to Dylan and Fazia. No one has returned my calls after waiting on the call center line for 15 min. I then get an email to say the perfume was delivered and signed by my mum. This is not true as the office my mum works at was closed at the time and she clearly did not sign for it. I have complained and explained to the staff but no one is getting back to me. I want a refund ASAP. as mothers day has been spoilt by Netflorist and what should have been a lovely surprise turned out to be a nightmare of wasted money and time. My mothers day has been destroyed due to the incompetence of Netflorist and their staff. Every one at Netflorist has a different story to waste your time on. No one can provide me with a solution or even a status update. So thank you Netflorsit for taking my money and not caring. No satisfaction guarantee and i will be sure to share my story on all forms of social media and friends.