No same day delivery service

Order *** was supposed to be delivered on Tuesday 8th Oct 2019 before 1pm because the premium delivery fee was paid. This order was a birthday gift.

At 12:10pm I got a call from Netflorist saying that they forgot to load the order onto the van and that the order will be a day late. The said that a bunch of flowers will be sent in apology.

The bunch of flowers was delivered in the morning of the next day. After the occasion for which they were ordered. The original order was delivered at almost 5pm after, even though the premium delivery cost was paid.

This "same day" gifting service does not know how to even load a parcel into a vehicle or how to deliver on time. They should have told me earlier that the parcel had been forgotten and I would have cancelled the order and got something from the nearest store instead.