No response on delivery

To whom it may concern, <br> <br> I recenetly ordered a Small Personalised Teddy with Nougat, order number ***. <br> <br> Delivery is due for today, however when i tracked my order online, it shows my order is being prepared. After numerous calls and an email to netflorist, i have not received any response. <br> <br> This item has been paid for in full and i would like my delivery on the date as per order. <br> <br> I would appreciate an urgent response. <br> <br> Thank you,