No response from Netflorist - poor goods delivered

I ordered flowers for a friend on the 18th March 2015 - the roses in a basket cost me R329 without delivery - the picture on their website showed at least 20 roses. The picture which was sent by my friend showed a tatty basket with about 9 roses in total.<br> I contacted Netflorist and they promised to deliver a replacement, which they did a week later, but apparently the replacement was not accepted by the recipient - simply because she was too gracious to admit the flowers were below standard, because they had been a gift.<br> Netflorist then contacted me and asked me what they should do about the situation and I asked them to deliver the replacement to my home address. I have not received any replacement and when I asked them to follow up on this they simply rep**** upon delivering the replacement to the my friend, the replacement had been refused. I responded again and asked for the replacement to be delivered to me and that I would no longer do any business with them and they have simply ignored me. I have placed a lot of business with Netflorist in the past but I can assure you that I will never use their services again - they deliver substandard products at high cost.