No Response / feedback/ taking no responsibility

Good day,

I am truly disgusted at the very very Poor service of Netflorist. I ordered a Hamper from Netflorist on the 13 February and it did not appear on their system . I called them and Nomvile located the order for me and sent me a Invoice as i had to give this to my Company's Accounts department in order to get Proof of payment and send it to Netflorist which i sent a few times. We are a company ordering from Netflorist on a regular basis and this is the Treatment we get. Clearly they dont need our business.The first time i sent it to ********** and ********** on the 14/02/2018 @ 14:10pm for order ********** 88, Second time i sent it to ********** on 15/02/2018 at 08:42am Third time to Clairice on 15/02/2018 at 12:05pm. I have been holding on from 20-50 minutes every time i call to sort out this order and it's still not sorted out and they claim the order is still not processed. If I knew this i would've chosen another Service provider as i also placed another order for flowers yesterday 14/02/2015 order number ********** 52 i had to call Netflorist to get the Invoice , i had to call a few times to get any of my orders sorted. None of my orders is sorted as at 15/02/2018 at 16:02pm. Tamara Shosha, Calvin Theron promised me all my above queries will be sorted out.

Tamara Shosha only called me at 16:17pm and now the Hamper will only be delivered the 19 February when i ordered it my delivery date was approved for the the 15 February 2018. The order number for the Hamper also now changed to ********** 29.

Not Happy

Regards

Algene Anderson ********** ********** 834500