No Response

On the 14/02/2022, I sent them an e-mail, regarding 1 of their drivers, who lack the necessary Customer Ethics, in that he doesn't know how to say'"PLEASE", when requesting a customer to write down their name & telephone number. On the 21/02/2022, I sent a follow up e-mail. To date they haven't responded, except for the automatic response that an agent will respond . They are required to train all their drivers to say :"PLEASE" , when asking customers for their names & telephone numbers, as it's clear they lack it 100%!