No refund yet received from 19 December 2018

19 Dec 2018 I tried to purchase a gift for my wife online. The website kept kicking me out after entering payment information and no confirmation of the order was received. This happened 2 times.

I immediately called the call Centre to place the order, emailed the proof of payment and asked that they ensure the order won’t be duplicated.

4 hours later I get notifications of deductions from my account and minutes later the email confirmations came in.

I immediately called them to rectify this and that I get a refund. It was confirmed I’ll get my refunds within 10 working days.

I have not received the refund! The sales agent Warren is trying hard to get my refund but he is not receiving feedback from Accounts/Finance department. He’s been asking for feedback from them for 2 days and still nothing. There’s no number for the accounts department and the call Centre can’t put me through.

It’s frustraring!