No Refund or Response from NETFLORIST

Received a bouquet, with Lindt chocolates pierced with wooden picks. Totally unhygienic for a semi-chocolate to be pierced. Received bouquet on 20 Oct at 8am, logged complaint at 8 15am on the same day. Bouquet collected at 7.45am on 21 Oct. To date, no REFUND, several attempts via emails, social media posting and NO RESPONSE. This is unacceptable and poor business ethics.