No refund.... 3months waiting... no response

<p>I ordered a birthday gift for my mom that was delivered on the 18th August 2016 (ORDER ********** 93). I asked my mom what she received and realised that the Nougat I ordered was not included in the package.</p> <p>I immediately informed Netflorist about this upon which Leonie Johnson rep**** that she did not have any nougat and would request that I be refunded. It has been 3 months and I have yet to receive my refund for this.</p> <p>How long must I wait and request this lady for information because I have done so many times. </p>