NO ORDER, NO REFUND

I placed an order on the 12th September for delivery on the 13th as a birthday gift. I used a R150 off voucher which came off my total due. To my suprise,when the funds was deducted from my bank account it included the R150. To add to this frustration, the order was NOT placed for some or other reason but my money was taken. I immediately called them and they advised they will place the order for me but it would not include the R150 off voucher as it was already redeemed. I got an option to cancel and re-order with a new voucher code, which I opted to do but only to find out it will only be delivered the 15th and the birthday is the 13th, utter BS!! I asked them to cancel the order and refund my money. I was told the funds will reflect in 1-3 working days, it has now been 7 working days and still no refund!!!! PATHETIC SERVICE!!! I wouldn't advise anyone to use netflorist. I have asked to speak to a manager but I was told I cant and all I ever hear is the matter has been escalated to the finance department. I have been in contact with Brenda via email and Neo telephonically. These guys aren't helpful at all. STAY AWAY FROM NETFLORIST!!!!!