No love for Netflorist on Valentines

Ordered Valentine's gifts for both daughters last year and qualified for free Lindt chocolates which were never delivered. Tried again this year. Even worse than last year. JHB order delivered on wrong day and no Lindt - in spite of a phone call from myself asking if they could pls make sure they get it right this year and a yes assurance from their side. Managed to get them to stop delivery on wrong day in CT but they then never delivered the gift at all. Put on hold by operator for 15 mins and eventually called back. Was told gift has been delivered by next operator which was a lie. Next operator apologised and said it will be delivered today. We wait and see. Too many additional poor service details to list her. Shocking service. Shocking attitude. Will never use them again. Sis!