NO GIFT / NO REFUND

<p>I am beyond annoyed with the lack of service from NetFlorist.</p> <p>I ordered a surprise chocolate balloon for my Mother’s Birthday on the 8th March 2017 to be delivered to her office at Standard Bank, Rosebank on the 9th March 2017. After calling you call centre 3 times yesterday and having absolutely no luck what so ever. The gift is still not delivered and we are now on the 10th March after receiving an SMS at 15h55 that the gift has been delivered – My mother has NOT received or signed for any gift. </p> <p>My Call Centre Experience:</p> <p>Holding on for 6 minutes at a time</p> <p>1st Call to Bernadine – who was going to follow up and get back to me – I am still waiting</p> <p>2nd Call – Bernadine was not available – that agent told me the gift was delivered – it was not and I can call this number – it was my Mothers office number – so the surprise that had still not arrived – was now spoilt as I had to call her to chase up as your call centre was not competent</p> <p>3rd Call – spoke to a Valentino – he also could no assist me and could not advise where my gift was – I then asked Valentino to have a Supervisor call me – I am still waiting for that call</p> <p> Not only was my surprise ruined but we are still sitting with no gift.</p> <p> I want my money refunded into my credit card today and I want no further dealings with NetFlorist!!</p> <p>THIS EMAIL WAS SENT ON 10TH MARCH 2017 AND I AM YET TO HEAR ON WORD FROM NETFLORIST AND I AM STILL WAITING FOR MY REFUND!!!</p> <p>DISGUSTING AND I WILL NEVER USE THESE SERVICES AGAIN. </p> <p>NO GIFT, NO REFUND AND NO COMMUNICATION AT ALL FROM NETFLORIST!!</p>