No Florist, not Netflorist

Order *** - order was placed 16 March for delivery 17 March. Called the contact centre twice to check on the delivery. at 17:30 I was told the driver was on his way to Wilgehewel hsopital with his last 3 delivries. At 18:21 i received an email stating non-delivery. It also stated that Netflorist attempted to contact me, funny enough i have no missed call on my phone. I contacted the call centre again this morning only to be told that the reason for the non-delivery was that the patient is only being submitted to hospital today. IT IS MIND BOGGLING ESPECIALLY SINCE THE PATIENT HAS BEEN IN HOSPITAL SINCE MONDAY 14 MARCH!! And asking again by when the flowers will be delivered as I would have expected this to be PRIORITY today, i was told sometime today.... Extremely poor customer service to say the least! This is my second issue in just over a month with Netflorist