No delivery, We want FULL REFUND

My husband ordered a package on the 9th of Feb, for me to be delivered on Valentines. On the 14th, Netflorist called me at 15:00 to make a delivery.. I had already left the office, I mean who the HELL delivers a gift when the day is over.. I told them to come to my house, as I have left the office, they said No they cannot.. Its the 15th Today and its 12pm and the Gift is still not delivered.. We called to cancel, and they are saying we will only get 50% refund..

How is this our fault that they have failed to deliver on 2 consecutive days..

We want FULL REFUND.. OR ELSE WE WILL TAKE THIS TO THE OMBUDSMAN