No delivery to certain areas

I placed an order yesterday for a delivery today to an area in PE. I received 2 emails stating that the order will only be delivered on the 2 June 2018. I called several times and even emailed for assistance. After calling for the 4th time and holding on for more than 3 minutes did a consultant finally answer my call only to tell me that the florist doesn't deliver in the area I had asked. What the hell? Why allow an order to be placed when you cannot deliver? According to your advertising its Nationwide 7 days a week delivery! Now I have to wait for my money back too for 3-7 days! What the hell? How do i get the flowers to the loved ones who have just lost their dad!

This is the most pathetic service! If i had not called I would still think the delivery is going ahead:-(