No delivery, shocking service!

I ordered flowers on the 14th of May for delivery the same day. No order was received, I followed up with a phone call and was told the florist has a shortage and would only deliver on the 15th May. No order was received on the 15th May. I then received an email on the 16th May stating the flowers had been delivered on at 8:30. On following up with the recipient they had still not received the order.

I then emailed again asking for proof of receipt as supposedly the order was delivered however the recepient did not have the order.

All I received was a further email to say my order was delivered!!!

Hi Shaz

Ticket: Re: Delivery Confirmation for Simon

Thanks for the email , I do apologise for the delay in response as we have a high influx of emails

Your order has been delivered

Regards

Nthabiseng Moramotse

This is absolutely shocking and unacceptable service. I am expecting full refund and will never be using this service again.