No delivery pathetic customer service.

I just copied pasted my 2 emails that i sent to Netflorist Email 1: Date: 2018/02/14 16:57 (GMT+02:00)

To: **********

Hi

I have place an order with Netflorist on 13/05/2018 for delivery on 14/02/2018. It is now pass 16:30 and my order is still in transit. The delivery address was at my wife's work place. Her office closes at 16:30. She waited the whole day for the delivery for nothing. I have call customer service, waited 25 minutes to speak to an agent who was to no help. She just said my order will be delivered and hung up as I was telling her that the office closes at 16:30. I have tried calling customer service again but the number was not reachable. I have been a loyal customer for the past few years with Netflorist but service has been really poor of late as my initial delivery for past orders could not be delivered at my home so I had to change the delivery address.

This is really the lowest point of service delivery especially on Valentine's Day.

I would like a full refund for this inconvenience

2nd email: Its really poor service delivery from Netflorist. As per my previous email below, I have received no feedback even after 9 hours which the confirmation email stated.

I did received an email later on in the night while I was at home to state that my order was delivered to my wife's work address at 19:20. I do not know who it was delivered to as the office which it was suppose to be delivered to closed at 16:30. It seems that i have been a victim of *****. Paying for something and not getting the product and when trying to call the contact numbers, which are not available. Its disgraceful and pathetic.