NO DELIVERY - ON SAME DAY DELIVERY SERVICE

I ORDERED SOME FLOWERS FOR MY MUM AND DAD CAUSE THEY WERE RETURNING HOME FROM A HOLIDAY AND IT WAS THERE ANNIVERSARY WEEKEND. I CHOSE SAME DAY DELIVERY BUT DIDNT GET ANYTHING. THE NEXT DAY I CALLED NETFLORIST SPOKE TO AN AGENT HE TRIED TO CONTACT THE SUPPLIER AND CALL ME BACK BUT STILL DIDNT GET ANY FEEDBACK. I CALLED AGAIN THE NEXT LADY SAID PREVIOUS AGENT DIDNT LEAVE ANY NOTES ON THE SYSTEM. SHE THEN TOLD ME SHE CUDNT GET HOLD OF THE SUPPLIER FOR DELIVERY SO NOT SURE WHEN SHELL BE ABLE TO CALL ME BACK. I ASKED FOR MY ORDER TO BE CANCELED BUT WILL TAKE 5 - 7 WORKING DAYS FOR ME TO GET MY MONEY. FIRST AND LAST TIME I USE NETFLORIST.