No delivery on order

I ordered a 6 pack of personalised Castle beers from NetFlorist - to be delivered on 3/2/2016. Yesterday, at 1630, the online order tracking told me that it's still being prepared so I gave them a call. The operator promised to find out first thing this morning (4/2/2016) what went wrong and get back to me. By 10 am this morning, I logged on again to their website and saw nothing has changed - still being prepared. So I called again. Apparently they haven't received the order from SAB so they can't let me know when it will arrive. This is poor, poor customer service! I'm still waiting for any type of update on their side and an expected date of delivery! Such a disappointment!!!