No delivery on item ordered. Order number: ***

No delivery on item ordered. Order number: *** Placed an order to be delivered 13th of February, the driver entered the estate, I waited outside my house to accept the delivery but 10min later no one pitched. I called security at the gate and they informed me the driver left the estate again. Called the NetFlorist call center and they have no way to track the driver or get hold of him. Asked me to wait. I called again 2 hours later and was then informed that it will be delivered early morning on the 14th as it is a Valentine's gift. On the 14th at 10:00 I called again to follow up. The item was still at the warehouse and not yet picked up by the driver and cannot tell me when it will be out for delivery. Called again at 12:30. The item was then out for delivery but the driver cannot be contacted or tracked. I then took to social media and the Facebook team informed me that they cannot guarantee delivery times but they will definitely deliver before 19:00.

By 19:00 no delivery has been received and Valentine's day is over without any delivery.

I then reached out to the FB team again who promised this and no response

How do you take someone's money and don't deliver?

How does a company that worked mainly on deliveries not have an accurate tracking system of their drivers or contact information for the driver to locate your package?

I requested a refund and no response.

If anyone is considering using NetFlorist, DO NOT! You will be left disappointed as the service is shocking.