No delivery of flowers and no response to rectify

<p>On Monday, 8, May 2017 we ordered 'Bright Flowers in glass vase'. No e-mail confirmation of our order was received, however we did not suspect that there was a problem. By end of day on 9 May 2017 nothing was received by the recipient. We contacted Netflorist and call centre agent by the name of Warren apologised and said that there was a glitch in the system, however it would be delivered on Thursday with apology chocolates and a R200 voucher will be sent. No flowers were received by the recipient by Friday and we phoned Netflorist again. After endless waiting, we were promised that the flowers will be delivered before close of business on Friday, 12 May 2017. Needless to say, the flowers were still not delivered and we have received no feedback or telephone calls from Netflorist. On Monday, 15 May 2017, we sent an e-mail to the MD, Ryan Bacher. Today is Tuesday, 16 May 2017 - 1 week later and we have not heard from anyone at Netflorist nor did the recipient receive anything...<br /> <br /> </p>