No delivery, No service

I ordered flowers for my wife to be delivered on Valentines day, placed the order in January to avoid dissapointment. NetFlorist on the other hand failed to deliver. I had to call them twice, both times being on hold for 20-25 minutes before speaking to someone just to get the answer that they are on their way to the delivery. Valentines day is over and still no flowers showed up and their solution is to simply deliver the flowers whenever. In essence you now get old, discounted flowers on a normal weekday after paying roughly double what the flowers would have cost if not ordered for Valentines day. I tried getting a refund, they said they will cancel delivery and refund me, however I haven't received a confirmation email, sms. post card, telephone call, telegram, fax or any other communication confirming this. Guess its time for the third 25 min "we will attend to you shortly" telephonic playlist....

NEVER AGAIN!!!!