No delivery, No response, Money taken

NetFlorist advertises their Valentines day specials as if their lives depend on it, yet they don't make any provision for the amount of calls or emails expected.

Thinking I found a great deal on NetFlorist - deliver on 13 Feb and add free box of Lindt chocolates- I immediately ordered, paid and sent proof of payment, excited to know that I am about to spoil and treat my boyfriend. And now 2 days later, 10 emails and R200 worth of airtime gone, no gift was received and the only message to be received is that "the line you have dialed is unobtainable". When the line actually does work, you have to wait about 30 minutes to an hour l=just to be told over and over by a sales agent that the line is bad and that they cannot hear you. After yelling in frustration I am told twice that I will be called back. Yet no calls were received.

You have ****** my money in return for terrible service and a horrible Valentines day. Well done NetFlorist. Be sure that matters will be taken further until this is resolved rightfully and that I will not refer anyone ever to you or ever so much as listen to any of your adverts again.