No delivery, no refund, no feedback

On the 6th March 2019 I made an order for delivery for same day delivery. Not long after notification that the order had left for delivery, I received notification of non-delivery due to non-availability of the recipient. I work in the same office as the recipient and she had received no contact from Netflorist and neither had I. On the 7th March I made a call to Netflorist in the afternoon to enquire as to why the delivery was still not made, to be told that it had not even been scheduled for delivery that day. I then requested that the order be cancelled, and the cancellation was processed with an assurance I would get a refund on with 3-10 business days.

I made another call yesterday 26th March to enquire about my refund as I had not received it as yet. After being transferred a few times (with no notification that I was being transferred to someone else), I was eventually told that because the original payment was a Ucount card, a refund cannot be processed directly to this card. I was then offered a voucher. Now given the non-existent service I had received to this point, it is only natural I will reject any option that requires to still spend my money on anything Netflorist related. I rejected the offer of a voucher and asked that the refund department find a way to refund my money without them expecting me to still spend it on Netflorist. At this point, I do not wish to spend anything else on Netflorist, given that a number of my orders had been botched up just as badly.

The consultant asked to go find out what options are available and get back to me by 1pm, 26th March 2019. Even confirmed my contact number. I received no such call or further feedback in any form.

All I require is my money back and I will have no further dealings with Netflorist. I need someone to just make that happen.